Problems logging on?

For all your feline miscellany - any interesting stories, news or subjects that do not fit in the other sections.
User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Problems logging on?

Post by bobbys girl » Sun Feb 05, 2017 7:15 pm

I was just talking to my sister and she said she was having problems logging on to CC. I had problems last week and had to request a new password before resetting the old one.

Anyone else having problems?

User avatar
Ruth B
VIP Cat Chatter!
Posts: 1248
Joined: Wed Jun 15, 2016 11:31 am
No. of cats in household: 3
Location: Wolverhampton

Re: Problems logging on?

Post by Ruth B » Sun Feb 05, 2017 7:36 pm

I had problems last week, just after we had had to have a new Virgin Superhub as the last one died. I put in the name and password and it seemed to accept it but then said I wasn't logged in if I tried to reply to anything. The oddest thing was it was showing me as online in the list at the bottom of the forum page. I thought it was to do with the change of hub and in the end closed to the tab and did a google search to get it back. Since then it seems to be working.

User avatar
Jane
VIP Cat Chatter!
Posts: 196
Joined: Thu Jun 28, 2012 9:33 am

Re: Problems logging on?

Post by Jane » Sun Feb 05, 2017 8:39 pm

Testing

User avatar
Jane
VIP Cat Chatter!
Posts: 196
Joined: Thu Jun 28, 2012 9:33 am

Re: Problems logging on?

Post by Jane » Sun Feb 05, 2017 8:47 pm

Hi, I actually had the same problems as Ruth B last week, but things seem to be ok for me now. Is your sister still having problems logging in bobby’s girl? if so I will make some enquiries.

User avatar
Ruth B
VIP Cat Chatter!
Posts: 1248
Joined: Wed Jun 15, 2016 11:31 am
No. of cats in household: 3
Location: Wolverhampton

Re: Problems logging on?

Post by Ruth B » Sun Feb 05, 2017 10:00 pm

It seems to be working fine for me now, I had just assumed it was a problem my end with the new hub.

User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Re: Problems logging on?

Post by bobbys girl » Mon Feb 06, 2017 9:20 am

She said she would try again, but as I see no posts as yet, perhaps she is still having problems?

She was having the same problem as me. I am normally permanently logged in/on (whatever!) but last week I was asked to log in and then couldn't get off the log in page. I had to reset my password to get back on.

User avatar
Crewella
VIP Cat Chatter!
Posts: 3627
Joined: Thu Mar 13, 2014 9:59 pm
No. of cats in household: 6
Location: Hertfordshire

Re: Problems logging on?

Post by Crewella » Mon Feb 06, 2017 10:18 pm

Indeed ..... but nothing to do with the forum! ;)

Most recently it was that I'd sworn off forums until I'd done my tax return! :D

User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Re: Problems logging on?

Post by bobbys girl » Wed Feb 08, 2017 10:23 am

Judy tells me she is still having problems logging on. She has changed and reset her password, still nothing! Any ideas?

User avatar
Jane
VIP Cat Chatter!
Posts: 196
Joined: Thu Jun 28, 2012 9:33 am

Re: Problems logging on?

Post by Jane » Wed Feb 08, 2017 10:30 am

bobbys girl wrote:Judy tells me she is still having problems logging on. She has changed and reset her password, still nothing! Any ideas?
Hi bobbys girl, if Judy wants to email me I will look into it for her.

User avatar
Mrs Kane
VIP Cat Chatter!
Posts: 341
Joined: Sun Dec 28, 2014 3:00 am
No. of cats in household: 1
Location: Barcelona

Re: Problems logging on?

Post by Mrs Kane » Thu Feb 09, 2017 1:17 am

Every time I've gone to this site this week I've had to log on despite clicking "remember me"

Not a big issue but just wanted to let you know in case that's a symptom of the problem.

User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Re: Problems logging on?

Post by bobbys girl » Thu Feb 09, 2017 10:24 am

That's happened to me a couple of times recently. Though it was because I was using my kindle not laptop (a law unto itself!).

User avatar
Alice
VIP Cat Chatter!
Posts: 266
Joined: Thu Mar 13, 2014 6:40 pm
No. of cats in household: 2
Location: NW England

Re: Problems logging on?

Post by Alice » Thu Feb 09, 2017 1:50 pm

I've no problem logging in, but I used to stay logged in and I can't find that option any more. I'm not sure if that's because the website has removed that option, or that I'm having an all too frequent 'Senior moment' and just can't find it. :roll:

User avatar
meriad
VIP Cat Chatter!
Posts: 1313
Joined: Wed Mar 12, 2014 1:14 pm
No. of cats in household: 6
Location: Surrey

Re: Problems logging on?

Post by meriad » Thu Feb 09, 2017 5:55 pm

Alice, it should still be there. Depending on what your screen looks like you'll either have this option all in one line. And to the right of the words "remember me" should be a little box that you need to tick

Username: Password: I forgot my password | Remember me Login



Alternatively the login screen will have everything one underneath the other, and again a little box next to the words remember me.

Username:
Password:

I forgot my password
Remember me

Login


Oddly enough my computer doesn't seem to remember me either, but I'm not sure if that's because I'm logging at work and then at home?

User avatar
Alice
VIP Cat Chatter!
Posts: 266
Joined: Thu Mar 13, 2014 6:40 pm
No. of cats in household: 2
Location: NW England

Re: Problems logging on?

Post by Alice » Thu Feb 09, 2017 6:34 pm

Thanks Ria

I've ticked the 'remember me' box several times, in case it worked, though I was really under the impression that it was an offer to help recall one's password, and user name after typing the first letter, rather than to stay logged in.

At one time the option marked 'Stay logged in' was amongst the preferences in the user control panel and for a few years I never needed to log in again, which obviously makes it easier to dip in and out, and quickly spot any new posts. That's what I've been looking for, and wondering if it's no longer available, or if I'm just being dumb and not looking in the right place (a distinct possibility!).

User avatar
MarkB
VIP Cat Chatter!
Posts: 1352
Joined: Thu Mar 13, 2014 2:40 pm
No. of cats in household: 4
Location: Whitstable, Kent

Re: Problems logging on?

Post by MarkB » Thu Feb 09, 2017 8:30 pm

Several times over the last week (including a few minutes ago) I have had to lo in, despite clicking 'remember me' or whatever it says. I wondered if it was me, but since it has happened about 6 times...

User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Re: Problems logging on?

Post by bobbys girl » Fri Feb 10, 2017 8:47 am

Didn't want to but-in on another thread but I see that lilynmitz is having problems logging on. What's going on guys? Judy is still not having any luck.

User avatar
meriad
VIP Cat Chatter!
Posts: 1313
Joined: Wed Mar 12, 2014 1:14 pm
No. of cats in household: 6
Location: Surrey

Re: Problems logging on?

Post by meriad » Fri Feb 10, 2017 10:05 am

I've flagged this to admin again; to see if they can come up with any ideas... watch this space :)

User avatar
Jane
VIP Cat Chatter!
Posts: 196
Joined: Thu Jun 28, 2012 9:33 am

Re: Problems logging on?

Post by Jane » Fri Feb 10, 2017 10:48 am

Hi there. We are keeping an eye on the thread and looking into things. Sorry for any inconvenience. When we have some idea what may be wrong we will of course let you know :)

Bobbys girl, I have spoken to Judy just awaiting her reply, I need to check through a few things then hopefully we can see what’s happening.

User avatar
YogiBoy
Site Admin
Posts: 159
Joined: Thu Jun 21, 2012 5:05 pm
No. of cats in household: 2
Location: Cat Chat Towers
Contact:

Re: Problems logging on?

Post by YogiBoy » Fri Feb 10, 2017 1:34 pm

Hello all,

Sorry to hear about these problems. We haven't changed anything with the forum itself lately, so we need to investigate other things. If anyone is able to answer the questions below, it would be very helpful.....

(1) Once you are logged in, are you being 'logged out' whilst on the same session, or are you just finding that you need to re-log in when you come back to the forum after say, a couple of hours or days?

(2) Could those having problems please let me know what browser you are using, and what version, (in case it's a browser-specific issue)

Thank you!!!

User avatar
meriad
VIP Cat Chatter!
Posts: 1313
Joined: Wed Mar 12, 2014 1:14 pm
No. of cats in household: 6
Location: Surrey

Re: Problems logging on?

Post by meriad » Fri Feb 10, 2017 3:55 pm

I usually use Chrome Version 56.0.2924.87 on my work computer.
will check to see what the laptop at home is; but again I used Chrome there.

I also can access via Internet Explorer at work and that’s version 11.0.9600.18537 / Update verions: 11.0.38 Will use that for a bit instead of Chrome and see what happens

So far it seems to mainly be a problem when not active on the site for a bit

User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Re: Problems logging on?

Post by bobbys girl » Fri Feb 10, 2017 4:53 pm

I've not been frozen out while I am logged on and everything seems to have settled down now (touch wood).

I use firefox on the laptop and I think the kindle is silk? Judy has a kindle too. She has been emailing me on their main 'pooter.

I had the problem on the kindle and fixed it there, so don't know if firefox was affected. Hope this helps - all Greek to me!

User avatar
Judy Barnett
VIP Cat Chatter!
Posts: 161
Joined: Mon Dec 19, 2016 7:25 pm
No. of cats in household: 1
Location: Stoke on Trent

Re: Problems logging on?

Post by Judy Barnett » Fri Feb 10, 2017 11:33 pm

I think I sent the matrix of the forum into a tailspin. Anyway with much fiddling about and helpful advice from JANE not June I'm back

User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Re: Problems logging on?

Post by bobbys girl » Fri Feb 10, 2017 11:42 pm

Judy Barnett wrote:I think I sent the matrix of the forum into a tailspin. Anyway with much fiddling about and helpful advice from JANE not June I'm back
It's your age! :lol: :lol:

User avatar
Jane
VIP Cat Chatter!
Posts: 196
Joined: Thu Jun 28, 2012 9:33 am

Re: Problems logging on?

Post by Jane » Sat Feb 11, 2017 10:56 am

Judy Barnett wrote:I think I sent the matrix of the forum into a tailspin. Anyway with much fiddling about and helpful advice from JANE not June I'm back
:lol: Great news!!

User avatar
YogiBoy
Site Admin
Posts: 159
Joined: Thu Jun 21, 2012 5:05 pm
No. of cats in household: 2
Location: Cat Chat Towers
Contact:

Re: Problems logging on?

Post by YogiBoy » Sat Feb 11, 2017 12:27 pm

Hello!

OK - result! we have found out what was causing the issue of not staying logged in after having clicked “Remember Me”. This is now resolved! :D

If you are one of the people having this issue, if you are logged in currently - please log out and then log back in again - this time if you click “Remember Me” it should remember you. Here’s why (if you are interested!)…

The “Remember Me” feature of the board relies on your browser storing information on what’s called a “cookie” (no, you can’t eat it, sorry!) which it downloads from the forum. When we switched the board to use secure “https” pages a few days ago, any browsers which had the Cat Chat forum “cookie” in it’s memory from before the switch, would have a problem with the Remember Me feature. So…

To resolve this, our forum now has a different “Cookie”, so if you log out and log in again, your browser will then get the NEW cookie (no, you still can’t eat it!). If you tick the “Remember Me” box this time, it will store that information on the new cookie, and therefore you should not have the problem of logging in each time.

If you still find you have the problem, you may need to clear your browser’s “cache” memory (to clear off the old cookie), but as far as we understand it, just logging out and in again should do the trick.

Thanks for your patience & have a lovely weekend!

User avatar
Jane
VIP Cat Chatter!
Posts: 196
Joined: Thu Jun 28, 2012 9:33 am

Re: Problems logging on?

Post by Jane » Sat Feb 11, 2017 12:51 pm

bobbys girl wrote:Didn't want to but-in on another thread but I see that lilynmitz is having problems logging on. What's going on guys? Judy is still not having any luck.
Judy and lilynmitz were both having different problems, unrelated to the cookies, these were related to resetting their password. I went through a few things with them and we have managed to sort that out too so fingers crossed everyone is sorted now :D

User avatar
Alice
VIP Cat Chatter!
Posts: 266
Joined: Thu Mar 13, 2014 6:40 pm
No. of cats in household: 2
Location: NW England

Re: Problems logging on?

Post by Alice » Sat Feb 11, 2017 10:19 pm

Things have certainly been better for me for the last few days. I've stayed logged in, which has been much better than finding that I'd to log in on every visit. :D :D

The gremlins have been exterminated - permanently I hope! ;) :lol:

Thanks to whoever came to the rescue.

User avatar
MarkB
VIP Cat Chatter!
Posts: 1352
Joined: Thu Mar 13, 2014 2:40 pm
No. of cats in household: 4
Location: Whitstable, Kent

Re: Problems logging on?

Post by MarkB » Sat Feb 11, 2017 11:09 pm

I just this minute had to log in again. I know I ticked 'remember me' (as I have done previously)

User avatar
bobbys girl
VIP Cat Chatter!
Posts: 3167
Joined: Wed Jun 18, 2014 8:58 pm
No. of cats in household: 6
Location: Co. Fermanagh

Re: Problems logging on?

Post by bobbys girl » Sun Feb 12, 2017 9:51 am

Mark - that happened to me again last night, but not this morning. :?

User avatar
YogiBoy
Site Admin
Posts: 159
Joined: Thu Jun 21, 2012 5:05 pm
No. of cats in household: 2
Location: Cat Chat Towers
Contact:

Re: Problems logging on?

Post by YogiBoy » Sun Feb 12, 2017 11:17 am

This should all be sorted as of 12.25 pm on Sat 11th (when we installed the new "cookie") so anyone still finding they need to login again should only have to do it the once after that time. Logging in after 12.25pm yesterday will mean your browser has the new cookie.

From experience though, some browsers are more "stubborn" than others, and tend to hang on to old information, so if the problem persists, it would be a good idea to clear your browser's cache memory (bearing in mind that will clear cookies and saved information from any other sites that you visit using that browser too).

hope that helps!!
happy Sunday!

Post Reply